Shipping & Returns

Returns & Refunds

Faulty Items

Please choose carefully as we do not offer returns or refunds for change of mind.


 

We make every effort to ensure that all items are despatched without damage or faults . If you receive a faulty or damaged product please request a return within 7 days by the following process:
 

  • email a photo of the deemed fault to us at info@valeluca.com.au

  • include your order number

  • include an image of the deemed fault/damage
     

Items must be unworn and unwashed with all tags and labels attached, in original packaging.

Shipping

We offer Standard Flat Rate Shipping
$10 (Australia wide)

 

We offer Flat Rate Express shipping
$15 (Australia wide)

 

Wo offer free Standard Shipping
on all orders over $150 (Australia wide)

Contact us for International shipping rates

info@valeluca.com.au